LTO assures clients of data privacy and protection

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The Land Transportation Office has assured the public that the agency will protect and secure their personal information.

The LTO gave this assurance amid reports that an LTO District Office supposedly required clients to provide the ID and password of a company applying for renewal of motor vehicle registration under the Land Transportation Management System (LTMS) Company Portal.

LTO Chief Assistant Secretary Teofilo Guadiz III said the agency would investigate the incident and would impose sanctions on any employee found to have violated the Data Privacy Act.

“Although LTO employees can search and start a driver’s license or motor vehicle registration for the client through their LTMS Company Portal user accounts, the Agency and its employees do not access the personal accounts of clients when processing an application,” Guadiz said.

He said the LTMS offers companies a facility to begin their vehicle application online and helps shorten the registration process.

Company representatives could create accounts to be able to register and apply under the company’s name, he said.

The LTO would issue a comprehensive set of guidelines on the use of client IDs and any information obtained during the application to ensure compliance with the Data Privacy Act, he said.

The agency would also provide workstations and technical assistance in LTO waiting rooms so that transactions would proceed smoothly, he said.

“We at the LTO are committed to serve the public to make their transactions proceed in the most expeditious manner, while guaranteeing that their personal details are safe and secure at every step of the registration process,” he said.