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LTO says it’s not planning to replace IT provider

The Land Transportation Office has clarified that it does not intend to replace Dermalog as its IT systems provider, days after blaming it for the long lines at its district offices.

LTO chief Teofilo Guadiz III said replacing Dermalog at this time “will produce more problems instead of solutions.”

Instead, Guadiz said the LTO would discuss the problems with Dermalog.

“We believe that the best course of action at this point is to sit down with Dermalog and its officials, IT personnel, and other concerned stakeholders, and discuss with the LTO their own concerns. Our hope is that by doing so, issues and other concerns can be ironed out and avoided or hopefully eliminate problems and other challenges that may arise in the delivery of public service,” he said in a statement.

According to him, any unnecessary delays in the LTO’s provision of services would just be detrimental to the public, and he believes Dermalog would not want this as well.

“It has always been this LTO’s intention to give the motoring public the best and quality services they so richly deserve, in the most timely, convenient, and cost-effective manner, and we will continue to abide by it,” he said.