Daming perwisyo! Joy Belmonte eyes legal action vs Zuellig over EZConsult platform

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The Quezon City government mulls pressing charges against Zuellig Pharma Corporation due to the inconvenience caused by the glitches of EZConsult, its online booking platform for COVID-19 vaccination.

Quezon City Mayor Joy Belmonte said the city’s legal department will study the possibility of suing Zuellig as she announced the termination of the local government’s contract with the pharmaceutical company.

“We have already given Zuellig ample time to improve their system upon their request and yet their system has crashed again for the 9th time. We don’t want to cause undue stress to our constituents who only want to register for vaccination,” she said in a statement Tuesday, June 29.

“We are filing appropriate charges against them through our Legal Department. We are doing this for the interest of our QCitizens and to protect their rights,” Belmonte added.

The mayor said the last straw for EZConsult came after several residents complained about having to endure a queuing system to book a slot, with some having to wait for hours.

Belmonte expressed dismay over the glitches in the app despite Zuellig’s claim that it can accommodate 50,000 users at a time after a systems upgrade.

“Imbes na mapadali, napabagal pa ang ating registration process. Ang nakakalungkot, taumbayan ang nagdusa, at nawalang saysay ang pagsisikap ng ating mga medical frontliners at volunteers na ilang buwan nang nagsasakripisyo para mapabilis ang ating vaccination process,” she said.

Belmonte said residents who are having a hard time registering on the EzConsult website to instead register at the city government-assisted QC Vax Easy portal

On the other hand, those who were able to book a slot for July 1,2,3,5, and 6 are advised to proceed to the vaccination site of their choice as scheduled.