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Dapat walang lag! Luis Campos urges SSS to boost computing capacity as online transactions surge

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Makati City Rep. Luis Campos Jr. has urged the Social Security System (SSS) and other government agencies to invest more aggressively in boosting their “computing capacities” so that they can deliver superior services to the public over the internet.

In a statement, Campos said online transactions are the future so agencies providing frontline services should upgrade their computer and information systems.

Campos made the statement as the SSS website entered its second week down, stalling claims for much-needed benefits as President Rodrigo Duterte ordered a two-week extension of the enhanced community quarantine (ECQ) to May 15 to fight the pandemic.

A notice posted on the SSS website says: “Please be advised that the SSS website (sss.gov.ph) has been on downtime since April 18, 2020. While we expected higher online traffic due to the launch of the Small Business Wage Subsidy (SBWS), the overwhelming response to this program surpassed the computing capacity of the system.”

Campos urged the SSS, Pag-IBIG Fund, Philippine Health Insurance Corp., Government Service Insurance System and the Overseas Workers Welfare Administration to improve and expand the transactions that their respective members can conveniently perform online.

“Dependable round-the-clock online facilities are crucial to delivering uninterrupted services to the public,” Campos said.